Refund Policy

1. Try before you pay

Every account starts with a free trial of 30 images, no credit card required. We encourage you to test the API and the editor before subscribing.

2. 14-day refund

If Pictika does not work for you, email support@pictika.com within 14 days of your first payment for a full refund. You do not need to give a reason.

3. Renewals

Renewal payments are not refundable by default, because you can cancel at any time before renewal and because we notify you before each charge. If you were charged after intending to cancel, contact us — we will usually refund it.

4. Service failure

If the service is unavailable for an extended period through our fault, contact us and we will refund or extend your plan for the affected period.

5. What is not refunded

Usage already consumed, and accounts suspended for breaching the Acceptable Use Policy.

6. How refunds are processed

Refunds are issued through Creem, our Merchant of Record, back to the original payment method. Processing usually takes 5–10 business days.

7. Contact

support@pictika.com — we reply within 3 business days.